RobotDigg Equip Makers, Empower Engineers, Home and Factory Automation Global Sourcing Supply Chain.

Billing Terms&Conditions, Return, and Refund Policy, Privacy Policy, Shipping Guide, Important Notice of ROBOTDIGG for stepper motor, pulley n belt, ball or linear bearings, kossel n rostock delta robot build supply, ball screw n linear rail, linear motion products, 3d printer parts n supplies, factory automation, and more makers' supply.

Billing Terms&Conditions

RobotDigg Products accepts the following payment methods: PayPal, Western Union, Wire Transfer or Visa, Mastercard, American Express and Discover through Paypal.
RobotDigg Products does Not accept payment by check, money order, or COD.
ONCE AN ORDER HAS BEEN SUBMITTED, ADDITIONAL ITEMS CANNOT BE ADDED TO THE ORDER.
If you’d like to modify or change an order, please leave us a message following your order, email us sales@robotdigg.com or call us at 0086-21-61995299 to cancel your order and initiate a new order.

Return and Refund

RobotDigg will always do our best to serve our customers worldwide satisfied.
All products sold through RobotDigg are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be in good condition. If any defective product received, please report to sales@robotdigg.com by Email within 14 days from the delivery, we can refund or exchange the items at our cost (Custom request is Not in this range).
Find the order number you want to return, Email us at sales@robotdig.com or call us at 0086-21-61995299 the item part number you want to exchange or return, and a reason, the photo really helps. In addition, you also can leave us a message following the order for a quick response.
If you are not satisfied with your purchase for personal reasons, we will refund you if you return the items within 15 days of your receipt of the items. However, you should make sure that the items returned are in their original conditions, tampered products will not be exchanged or refunded. If the items are damaged or lost when they are returned, you will be responsible for such damage or loss, and we will not give the buyer a full refund. You should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the extra shipping fees and customs fees to return the items, the unpaid package will not be acceptable.
Where and how to return?
How to return?
Before you return the order please contact us in advance to negotiate. Please offer us the following information to avoid any confusion, delay, and missing:
1) Your order number
2) Item(s) you want to return
3) the reason you want to make a return. Tracking numbers after your product has been sent out
Where to return?
Huang Xiaohu (Receiver)
Address: No. 999 Jinliu Road, Jinshan Industrial Zone, Jinshan District, 201506 Shanghai.
Tel: 0086 21 61995299
Please declare low value on return items because of value degradation and custom clearance fee it may occur.
How to get an exchange or refund?
You can Email or call us the tracking code you used to return the items.
Order no more than 50USD will be refunded immediately. For the above that once we received the items, we will contact you further.
Exchange item or refund in usual will be issued within 3 working days after the receive.

請求の利用規約、返品と払い戻しに関するポリシー

ROBOTDIGGのステッピングモータ、プーリーnベルト、ボールまたはリニアベアリング、kossel n rostockデルタロボットビルドの供給、ボールネジ、リニアレール、リニアモーション製品、3dの重要な通知、リターンおよび返金ポリシー、プライバシーポリシー、3dプリンタ部品、消耗品、工場の自動化、さらにはメーカーの供給が含まれます。

お支払い条件

RobotDigg製品は、PayPal、ウェスタンユニオン、電信送金またはVisa、Mastercard、American Express、Discoverを通じてPaypalの支払い方法を受け入れます。

RobotDigg Productsは、小切手、マネーオーダー、または代金引換による支払いを受け付けていません。

注文書が提出された後、追加の項目を注文書に追加することはできません。

注文を変更または変更したい場合は、注文後にメッセージを残してください。support@robotdigg.comまでご連絡いただくか、0086-21-61995299までご連絡ください。注文をキャンセルして新しい注文を開始します。

返品と払い戻し

RobotDiggは、できる限り最善のサービスをお客様に提供するために最善を尽くしています。

RobotDiggを通じて販売されるすべての製品は、当社の保証および返品ポリシーの対象となります。あなたが受け取る製品の品質は良い状態であることが保証されています。 7日以内に不良品が届いた場合は、払い戻しや交換が可能です。

返品したい注文番号を見つけてください。support@robotdig.comにメールを送信するか、交換または返品したい商品の部品番号と理由、写真が本当に役立ちます（0086-21-61995299）。また、迅速な対応のために注文後にメッセージを残すこともできます。

あなたの個人的な理由の購入に満足していない場合は、アイテムを受け取ってから15日以内にアイテムを返却すると払い戻しされます。ただし、返品された商品が元の状態であること、改ざんされた商品が交換または返金されないことを確認する必要があります。返品時に商品が破損または紛失した場合、お客様はそのような損害または紛失の責任を負い、購入者に全額返金することはありません。あなたは物流会社にクレームを提出して、損害または損失の費用を回収しなければなりません。買い手はアイテムを返却するために余分な送料およびカスタム料金を負担することになり、未払いのパッケージは受け入れられません。

どこでどのように返すのですか？

戻る方法？

ご注文を返品する前に、事前にお問い合わせください交渉してください。混乱、遅延、紛失を避けるため、以下の情報をお知らせください。

1）ご注文番号

2）返品したい商品

3）あなたが帰りたい理由。あなたの製品が発送された後の追跡番号

どこに戻る？

黄晓虎（受信機）

住所：上海201506金山区金山工業区金流路999号。

Tel：0086 21 61995299

値下げや通関手数料が発生する可能性があるため、返品項目の値を低くしてください。

交換または払い戻しを受けるには？

商品を返品する際に使用したトラッキングコードをメールで送信したり、電話でご連絡いただけます。

50USD以上の注文はすぐに払い戻されます。上記の場合、私たちはアイテムを受け取った後、我々はさらにあなたのために連絡します。

通常の交換品または払い戻しは、受領後3営業日以内に発行されます。

How to Order with RobotDigg?

You will get quotes of shipping cost n Discount other than place the order directly when you click the button Place for Quote.
Shipping cost and Discount will be set by RobotDigg sales within 12 working hours. :-)

1. To signup n login to RobotDigg.
Now you can use email id signed up to log in or a third party account Google, Facebook, Twitter, or Linkedin to login.
2. Put items into your cart.

A. if you are a new customer, you can browse the products-detail-add to cart.
B. if you are a regular client of RobotDigg and very sure about the product listed you can go Skim to Order for quickly ordering.

3. You will get a freight reference BUT please click the button “Place for Quote”, and you will get the exact shipping cost quote by RobotDigg Sales. If a Discount available, our sales will put it on your order at the same time.
You can either pay n print the Proforma Invoice or delete the order to cancel.

Shipping Cost and Import Tax

RobotDigg offers two main shipping methods Express and Air Mail
Express to different countries will be taken by DHL, FedEx, UPS, TNT, SF Express, or a special line of Express e.g. China to Japan Special Line 佐川即便. We ship by third-party Shipper Agent with a discounted shipping price than the standard official quote from couriers. If you are Not noted that your order is out of stock or delay because of holidays by our sales, the order can reach within 9-15 days after payment as usual.
Air Mail are E-packet, China Post, or another country post like Netherlands Post. It takes 12-60 days to arrive in different areas of the world. E-packet to the US in normal time takes 12-25 days. The limit orders below 1Kg and within 80USD. If the ship in several packs, the shipping cost will be added 3USD per pack.
EU Tax-Free is express shipment 9-15 days to main of Europe Countries. Shipment will be shipped to UK firstly and during the time from Shanghai to UK, the tracking code is Not available. Tracking will start from UK, import tax was paid and custom clearance made in UK. After that shipment will be delivered to the destination countries by DHL, no more Tax is needed to pay.

Import Tax is the duty of the buyer and different countries have a different policy on import from China. It's Not known until your local Customs grants it on the bill of shipping companies like DHL, FedEx, UPS, or TNT. Perhaps you can consult the shipping companies the policy of import tax before ordering.
RobotDigg can assist in documents which are necessary to declare in Low or the real shopping value BUT will Not take responsibility to pay for the import tax.

Lead Time and Delivery

RobotDigg Team is doing our best to accomplish orders ASAP.
Orders will be arranged out from RobotDigg's warehouse within 5 working days as usual.
But sometimes many factors are trying to block this like Stock Status, Flood of Orders before and after holidays, our Shipper Agent's Delay (RobotDigg's shipment is arranged by a designated third party shipper agent for professional shipping service and to lower the shipping cost to match worldwide customer's request.) to hand in the shipments to Couriers FedEx, UPS, DHL or TNT, Delay by the Customs n Inspection (stepper motor, etc to ship directly out of China Mainland need to do a magnetic material report by China Government.), Couriers Delay (G20 Summit, Air Traffic Control, etc. China Post or EMS takes 3-5 days to show a trace.). So please contact us before the dispute, and it's sure that you will get replied within 2 working days.
Lead Time: If you don't receive a message about your order on our website, the shipment will be arranged in 5 working days. A holiday or force majeure is an exception.
Delivery
It's very important that providing RobotDigg with the correct Shipping Address and Phone Number for delivery purposes by Couriers when ordering.
Where to Track?
dhl.com, fedex.com, ups.com tnt.com sf-express.com
China Post and All other packages 17track.net